Ramco Technologies OnLine Policy
Regarding Inappropriate Use of Service

This document is intended to provide a general understanding of Ramco Technologies OnLine's policy with respect to what the Company considers inappropriate activity on the part of Ramco Technologies OnLine users.

Protection of our resources and the ability to provide quality service to our customers, conformance with existing law, and the protection of our reputation as a service provider are all contributing factors to the policies outlined below.

It is our intention to allow Ramco Technologies OnLine users total access to everything the Internet has to offer with minimal or no interference. Our belief in free speech is paramount in the creation of this document. However, as we all know that free speech does not include the right to shout "Fire" in a crowded theater, certain activities are considered inappropriate, and it is our goal to provide this document as a guide to our views on what constitutes inappropriate use of Ramco Technologies OnLine access to the Internet and to inform our users of what actions we may take, with or without notice in the event that we become aware of inappropriate use of Ramco Technologies OnLine service.

Statement of Policy

• Spamming: The practice of intentionally posting inappropriate articles to various newsgroups.
• Mail bombing: Sending large volumes of unsolicited e-mail to individuals.
• Impersonation: Posting to newsgroups or sending e-mail under a fictitious name.
• Harassment: Sending repeated, unsolicited threatening or harassing (in our opinion) e-mail to other users after being requested by those users to stop.
• Network unfriendly activity: Activities which adversely affect the ability of other people or systems to use Ramco Technologies OnLine services or the Internet.
• Privacy violations: Attempts, whether successful or not, to gain access to any other system or users' private data without express consent of the user.

Note: Any service available through Ramco Technologies OnLine, other than e-mail is considered public, including home directories.

Also, see separate section re: privacy (below).

Financial violations:

• Sharing flat rate service with other than immediate family member.
• Re-selling service without express written consent from Ramco Technologies OnLine.
• Untimely payment of all amounts due.
• Bandwidth /disk over-utilization (See separate section below.)

If Ramco Technologies OnLine becomes aware that any of its members have participated in the above, we reserve the right to terminate service without notice, however our preferred course of action would be to advise the user of the inappropriate behavior and ask that it not be repeated.

In the event that a user's access is temporarily inactivated as a result of any of the above activities, the account may be subject to reactivation charges and/or deposit requirements to be determined by Ramco Technologies OnLine.

Excess bandwidth or disk utilization

The bandwidth used by an account is the aggregate number of data bytes requested from the FTP and Web facilities of the account. Transfer of information from any of these facilities counts toward the bandwidth limit of a user.

Bandwidth utilization is cumulative; that is, all use is added up over a given time period to determine bandwidth used.

Disk utilization of an account is the total disk space required to store email, user files (including FTP files and downloads), and Web pages. Unlike bandwidth, disk utilization is not cumulative, but rather is measured by finding the largest value used at any instant during a given time period.

Ramco Technologies OnLine account descriptions specify limits on bandwidth and disk utilization for each type of user, and use up to these limits is included in the price for that type of user.

In the event Ramco Technologies OnLine determines that a user is exceeding the bandwidth and/or disk utilization, the user will be notified by email. If the excess use continues for more than 48 hours after such notification, the customer may be requested to upgrade to a web hosting service agreement or to modify the activity creating the excess use.

If excessive bandwidth or disk space utilization is determined to adversely affect Ramco Technologies OnLine's ability to provide service for all customers, immediate action may be taken to alleviate the problem. The user will be notified by email as soon as practicable.

Privacy

All access provided by Ramco Technologies OnLine is considered 'PUBLIC' except individual user email, which is considered private.

Ramco Technologies OnLine considers the right to privacy a very important right for our users. Ramco Technologies OnLine views any attempt toread, modify, or otherwise use another user's private email without permission as a very serious privacy violation.

It may become necessary for Ramco Technologies OnLine employees to examine system accounting logs and other records to determine if privacy violations or other network unfriendly activities have occurred. Ramco Technologies OnLine also reserves the right to access a user's mailbox to resolve system problems or mail system errors.

In addition, in the event of properly presented authority, Ramco Technologies OnLine will cooperate with authorities in investigating claims of illegal activity, including but not limited to illegal transfer or availability of copyrighted material, postings or e-mail containing threats of violence or other illegal activity.

Ramco Technologies OnLine makes no guarantee and assumes no liability for the security of any data on any server including "secure servers".

Our users are reminded that no computer system can be considered as safe from intrusion. Email may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method.